Frequently Asked Questions

CUSTOMER SERVICE

Do you have questions related to customer service and order process for VISIOMER® Methacrylate monomers?

How do I order samples for evaluation?

Please either use the default sample formular here or contact your sales representative here.

Can I place an order and pick it up at your warehouse?

No, it is not possible to pick up ordered items. All orders will be shipped.

Can I change or cancel my order after it is placed?

If you wish to cancel or change order details, please contact your contact from customer service that is printed on your order confirmation. (Please see General Terms & Conditions)

How long will it take my order to arrive?

We process orders very quickly in order to ensure the fastest delivery possible. All orders are shipped according our order confirmation. However, arrival time can vary from product to product and from country to country. For detailed information, please contact your contact from customer service that is printed on your order confirmation. (Please see General Terms & Conditions)

What should I do if my order arrives damaged?

If you receive any damaged goods, please notify us immediately after receipt. If possible, take pictures of the damaged items. We will investigate the incident and take any immediate measures to mitigate the issue.

I need a specific stabilization content. How can Röhm help me?

The standard stabilization can be varied upon request. Please contact your sales representative to discuss your needs here.

Where can I obtain ISO certification for VISIOMER® products?

You can download our current ISO Certificate here.

How can I obtain a long-term supplier declaration for the materials supplied by Röhm?

Please contact your contact from customer service that is printed on your order confirmation. (Please see General Terms & Conditions)

PRODUCT INFORMATION

Do you have questions about our VISIOMER® products?
 

What does VISIOMER® stand for?

VISIOMER®, Röhm's global trademark for methacrylate monomers, stands for high quality products, global comprehensive service and long lasting expertise.

Where do I get information about storage & handling of VISIOMER® methacrylates?

Information for safe handling and storage of Methacrylates is provided in the Cefic brochure which you can download here. In case of specific questions, you may contact your corresponding Sales representative here.

How can I get additional product information?

In case you need more information about our products or applications, please have a look at our sales range available for download or contact your Sales representative here.

How do I obtain Technical Data Sheets and Safety Data Sheets for VISIOMER® products?

Please contact your contact from customer service that is printed on your order confirmation. (Please see General Terms & Conditions)

What is the shelf life of VISIOMER® products?

In the unopened container standard stabilized VISIOMER® MMA, GMAA, i/n-BMA and HEMA/HPMA have a shelf life of 6 month and MAAmide has a shelf life of 3 months from date of delivery.

For detailed informationen, please contact your contact from customer service that is printed on your order confirmation and ask for technical data sheet. (Please see General Terms & Conditions)

How should VISIOMER® products be stored to avoid undesired premature polymerization?

The stability of (meth)acrylic monomers can only be guaranteed by appropriate storage. The products are usually stabilized in order to avoid undesired premature polymerization. The storage conditions must comply in detail with the guideline in our Storage and Handling brochure here.

Can I still use a visiomer product after the shelf life has expired?

Röhm does not guarantee the performance of any VISIOMER® product if the shelf life has expired. Expired material should be analyzed before use. For a quick tests procedure, please contact your Sales representative here.